Trip Holiday LTD. Company
We are a leading online travel company in India providing a ‘best in class’ customer experience with the goal to be ‘India’s Travel Planner’. Through our website, www.trip.ind.in, our mobile applications and our other associated platforms, leisure and business travelers can explore, research, compare prices and book a wide range of services catering to their travel needs. Since our inception in 2006, more than 7 million customers have used one or more of our comprehensive travel-related services, which include domestic and international air ticketing, hotel bookings, home stays, holiday packages, bus ticketing, rail ticketing, activities and ancillary services. With over 83,000 hotels contracted across India, we are India’s largest platform for domestic hotels.
A strong and “trusted” travel brand of India, our strengths include a large and loyal customer base, a multi-channel platform for leisure and business travelers, a robust mobile eco-system for a spectrum of travelers and suppliers, a strong technology platform designed to deliver a high level of scalability and innovation and a seasoned senior management team comprising of industry executives with deep roots in the travel industry in India and abroad.
” Trip Holiday Hotels “, which means “Journey” in Hindi, is one of India’s most well-recognized and awarded brands. Among others, we have won multiple awards from the Ministry of Tourism, Government of India, including the National Tourism Award for “Outstanding Performance as a Domestic Tour Operator” in Category I (Rest of India) for the assessment year 2019; Domestic Tour Operator (Rest of India)’,’Outstanding performance as a Domestic Tour Operator .business to consumer or B2C; and in 2019, we were recognized by Matrix Lab as the Most Popular Brand in Travel & Leisure Category and in 2019.
The acquisition of companies, intellectual property and talented individuals has been central to our growth strategy. we acquired TSI and its subsidiaries in order to expand our B2B business, particularly our international air ticketing for small and medium scale enterprises. In 2019, we acquired Travel guru B2B and B2C entities from Travelocity, which remain well-established hotel aggregates in India. Through this acquisition, we expanded our hotel business by establishing more direct hotel relationships in India and improved our inventory of affordable travel options. Recently, India’s largest independent corporate travel services provider to further strengthen our position in the growing corporate travel market in India. Now, with this combined entity, Trip Holiday Hotels is the largest corporate travel services platform in India by Gross Bookings. We have also leveraged our leading position in the Indian travel ecosystem to make several “acquit-hires”, including the teams from dude genie, in order to grow our business.
We are dedicated to ensuring a superior user experience on our platform and a critical component of that is customer service. We provide customer support at all stages of our customer’s journey – before, during and after. Our customer “touch-points” include our website, platforms, in India addressing the needs of a large fragmented market of travel agents and a portfolio of B2E clients across India employing over 1 million people.